Customer Service Initiatives Ready to Roll Out, Aug. 1
Clayton State’s Customer Service Team is preparing to roll out two new customer service initiatives for the University, one involving providing information (Ask Me!) and the other looking for customer feedback (Tell Us!).
The “Ask Me!” program is a partnership between the Customer Service Team, the Department of Campus Life and the Alpha Kappa Alpha Sorority that will help welcome newcomers to the University in the week before the start of fall semester classes. Featuring welcome tents and student volunteers wearing bright orange T-shirts, “Ask Me!” will start three to four days prior to the start of classes on Monday, Aug. 18.
In addition to the welcome tents, other orange-clad student volunteers will act as weekday “floaters” around campus, answering questions and generally helping point people in the right direction(s). Depending on the number of student volunteers – many of whom will come from the Honors Program – the bright orange floaters will start floating on Wednesday, Aug. 13 or Thursday, Aug. 14.
A couple of weeks before the “Ask Me!” program starts giving out information, the Customer Service Team is set for the Aug. 1 rollout of a program that will ask for information – a standardized customer service feedback form. “Tell Us!” customer service feedback forms will be available in 10 to 12 boxes around campus.
This program is a new tool to measure to how successful Customer Service is at Clayton State, and is in keeping with the governor’s customer service initiative, which mandates a measurement function in customer service plans.
School of Graduate Studies Holding Open House, Aug. 12
The Clayton State University School of Graduate Studies will be holding its next monthly informational Open House on Tuesday, Aug. 12 from 5:30 p.m. to 7:30 p.m. in room 201 of the University’s Harry S. Downs Center.
The Open House will give prospective graduate students a chance to learn more about the Master of Arts in Liberal Studies, Master of Business Administration, Master of Health Administration, and Master of Science in Nursing. The Clayton State School of Graduate Studies regularly holds open houses on the second Tuesday evening of each month.
Clayton State Premiere, Aug. 14 – Aug. 17
Clayton State’s welcoming its first class of residential students, Clayton State University Premiere, will take place Aug. 14 to Aug. 17 with the opening of Laker Hall with several activities and events planned.
“This will be an historic time at the University with the opening of the first-ever on campus housing,” says Dr. Brian Haynes, vice president for Student Affairs. “We are encouraging students, faculty and staff to participate in the many activities associated with this occasion.”
“Operation Move-in” will begin in the morning of Thursday, Aug. 14 with students moving into their rooms. Several additional activities and events are being planned and will be released shortly for the four-day span by the Premiere Committee and the Office of Residence Life.
2008 Welcome Week, Aug. 18-22
As a way to welcome Clayton State University’s new and returning students to campus, the Department of Campus Life is scheduling Welcome Week 2008 for August 18 thru August 22.
The theme for this year’s Welcome Week is E3:Explore. Experience. Excel. The mission of Welcome Week is to provide events, programs and information for students that will enhance their chances of excelling in and outside of the classroom. The week will feature several events and programs that will make new and returning students’ college transition and experience memorable and productive.
Third Annual New Student Convocation & Reception, Aug. 26
The Third Annual New Student Convocation will be held on Tuesday, Aug. 26 from 11:30 a.m. to 12:20 p.m. This ceremony will inspire, motivate and officially welcome new students to Clayton State University. Per faculty feedback regarding last year’s program, we will return to academic regalia for this year’s event. Please allow eight-10 weeks for turnaround time if you plan to order or rent regalia. Please contact the University Bookstore or Linda Campbell at LindaCampbell@Clayton.edu for additional ordering information.
The program will provide an opportunity for students to connect with their faculty, staff and classmates. Faculty support at last year’s event was phenomenal. Approximately 140 faculty and staff and 240 students were in attendance for the program. Your continued support and assistance is greatly needed and appreciated.
Please look for additional information regarding this event in the near future. If you have additional questions, please contact Celena Milner at (678) 466-5443 or via e-mail at CelenaMilner@clayton.edu.
NARA Records Administration Conference, Sept. 9
The Southeast Region of the National Archives and Records Administration Director of Records Management is developing a regional version of NARA's national Records Administration Conference (RACO), which is held annually in Washington, DC.
The Southeast region event will take place at The Fox Theatre in Atlanta on Tuesday, Sept. 9, 2008, and will consist of a keynote address by the Archivist's (of the United States) lawyer on challenges associated with the management of ephemeral electronic records, plus several sessions relating to disaster preparedness and response, collaborative records management tools such as Web 2.0, records management training, and implementation of Records Management Applications.
A buffet lunch and docent-conducted tours will round out the event. All interested faculty and students within Atlanta's academic community are invited. More information will be forthcoming in Campus Review and Laker Lines.
Daniel Pyle to Open 2008/2009 Spivey Hall Season, Sept. 13
Dr. Daniel Pyle, adjunct instructor of Music Appreciation and Harpsichord for the Department of Music, and music director/organist for The Church of Our Savior in Atlanta, will open the 2008/2009 Spivey Hall season on Saturday, Sept. 13, with an organ recital presented by the Department of Music
The free concert, which begins at 7:30 p.m., will feature music of Northern Germany and Scandinavia by Baroque master Dieterich Buxtehude and Commotio by 20th-century Danish composer Carl Nielsen.
A unit of the University System of Georgia, Clayton State University is an outstanding comprehensive metropolitan university located 15 miles southeast of downtown Atlanta.
Monday, July 21, 2008
Customer Service Initiatives Ready to Roll Out, Aug. 1